We deliver content and materials to you immediately upon your purchase. Accordingly, we operate with a strict no refund policy.
Courses and classes are available to watch on your own time, whenever you like, as many times as you like, via our website for one year from your date of purchase. After this time, you may re-purchase courses or classes if you wish to continue your study. Often we will offer you a discount if you wish to re-purchase–so don’t be shy to ask.
We understand that our online order and registration process isn’t perfect. Mistakes happen and we promise to do our best to help resolve any difficulties you might encounter.
If a defect is found or you are unable to use our online product(s) and our technical support staff cannot provide a fix or work-around within 14 days, please e-mail a pdf file or fax us a signed declaration with a copy of your invoice – sent to you by e-mail when you purchased; and a complete description of the problem you encountered. We will do our best to assist you, always.
If you have questions about any of this, please email us at firstname.lastname@example.org and we are happy to answer any questions you may have as well as provide you with pre-sales support.